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Please include the following for a quicker response: full name, order email and order ID.
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Our office and warehouse are based in the second largest metropolitan area of Japan, strategically located right in front of the Osaka Bay between the two major cities of Osaka and Kobe. This location allows us to be closer to our suppliers while quickly delivering our goods to customers worldwide.
Our operation hours are Monday-Friday 9-6 JST. Please note that we are closed on Saturdays, Sundays, and major public holidays.
Our customers' satisfaction with our services is reflected in the ratings they provide. You can read certified reviews from real customers on our Reviews Page and on Google. We welcome your feedback, as it helps us improve our services.
Unfortunately it is not possible to cancel, add or change anything in your order, including changing payment methods or shipping information of any kind. This is because we reserve your items and start processing your order shortly after you place it. However, if you have made a mistake or accidentally placed a duplicate order there is a 1-hour window where you can request to cancel your order. If the order has already been shipped or 60-minutes have passed, you'll need to follow our returns process.
If your package has not yet left our warehouse, please contact us immediately and we will make the necessary changes to your order. However, please note that we cannot make any changes after one hour of placing the order.
If you are not satisfied with your purchase, you can return your item(s) with some conditions and exceptions. Please see our returns policy for more details.
When goods are imported into a different country, there may be extra charges called customs and import duties that apply. We have no control over these charges, and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. For more information, please check with your country’s customs office to determine what these additional costs might be. Please note that if a customs duty is payable to your territory, you'll be responsible for paying it to the authorities. If customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
We source all of our products directly from Japanese manufacturers and inspect all of our products for authenticity and quality assurance before they leave our warehouse in Japan. If you notice any flaws or defects in your products after you receive them, please feel free to reach out to us and we will contact the manufacturer directly.
We source all of our products directly from Japanese manufacturers and inspect all of our products for authenticity and quality assurance before they leave our warehouse in Japan. If you notice any flaws or defects in your products after you receive them, please feel free to reach out to us and we will contact the manufacturer directly.
We source all of our products directly from Japanese manufacturers and inspect all of our products for authenticity and quality assurance before they leave our warehouse in Japan. If you notice any flaws or defects in your products after you receive them, please feel free to reach out to us and we will contact the manufacturer directly.
We source all of our products directly from Japanese manufacturers and inspect all of our products for authenticity and quality assurance before they leave our warehouse in Japan. If you notice any flaws or defects in your products after you receive them, please feel free to reach out to us and we will contact the manufacturer directly.
For a complete list of countries we currently ship check our shipping information page. We are constantly adding new locations to our list of shipping destinations. If your country is not currently included in our list, please check back again in the near future.
For a complete list of countries we currently ship check our shipping information page. We are constantly adding new locations to our list of shipping destinations. If your country is not currently included in our list, please check back again in the near future.
For a complete list of countries we currently ship check our shipping information page. We are constantly adding new locations to our list of shipping destinations. If your country is not currently included in our list, please check back again in the near future.
For a complete list of countries we currently ship check our shipping information page. We are constantly adding new locations to our list of shipping destinations. If your country is not currently included in our list, please check back again in the near future.
For a complete list of countries we currently ship check our shipping information page. We are constantly adding new locations to our list of shipping destinations. If your country is not currently included in our list, please check back again in the near future.
We accept all major credit and debits cards as well as Apple Pay, GPay, Shop Pay, Gift Card and (upon request) Bank Transfer.
Contact us using one of the methods below and one of our customer experience representatives will get back to you shortly. Please include the following for a quicker response: full name, order email and order ID.
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